T&C's

Thank you for visiting Joy Interiors on line store and site. Please read through our Terms and conditions prior to placing an order or requesting a design service.

By using this site, you agree to be bound by the T&C's outlined here.

Joy Interiors offers Interior Design services and sells Homewares.

Payment Methods

This website only accepts credit/debit cards via a secure online payment system. However, should you wish to make an alternative payment method such as Paypal/Cheque then please email us directly with your order and this can be arranged. Info@Joyinteriors.co.uk.

We reserve the right to cancel your order upon failure of card authorisation.

We currently do not ship outside of the UK.

Customers within the EU are protected by distance selling regulations. You therefore have the right to cancel your order up to 7 days from the day of receipt of goods. Cancellation must be made within 7 working days and received in writing. If items have already been despatched they need to be returned to Joy Interiors asap, and at the customers own cost.

We offer a detailed description of all goods and imagery to assist, however we cannot be held responsible for any differences in colour variations due to different viewing systems by customers.

All images on this site are subject to copyright - all rights reserved. Images belong to Joy Interiors and we have express permission to use third party company images which are owned and protected by their own copyright and cannot be used without their permission. In these instances, the images are all credited to the company who owns them.

You may not use or copy any of these images without Joy Interiors written permission.

Terms/conditions and each contract of sale are governed by English law.

Delivery/Returns

Joy Interiors use Hermes or Royal Mail for delivery, depending on weight, size and destination.

Deliveries will require a signature - please use an address where someone will be available.

Larger furniture items delivery costs will be quoted upon order and will be delivered via courier.

Postage costs are shown at point of sale for each item.

I truly hope you will delighted with your order, however - if you wish to return any items then please notify us by email within 7 days.

Returns will not be accepted if they are after 7 days from delivery.

Postage costs are non-refundable unless the item/s is/are faulty.

Items will be returned at the customers expense. Only items that are faulty/damaged will receive a full refund (after return of original item and fault/damage has been agreed). Other items returned will receive a credit note for future purchase of goods/services. Any bespoke, made to order items and cut fabric lengths cannot be returned unless faulty/damaged.

Made to order items are lovingly created after your order has been received. With this in mind, please allow for 3-4 weeks delivery time.

Prior to returning any item - please ensure you have sent an email explaining the problem and the return has been agreed with myself. I can be contacted at info@joyinteriors.co.uk

Refunds will be processed as quickly as possible after the return has been received.